1. Who we are
Dent Expert Dental (“we”, “us”) is a dental clinic at Borgaonkar Tower, Lal Chowki, Agra Road, Kalyan West, Kalyan, Maharashtra 421301, India, led by Dr. Pranit Kadam and Dr. Shruti Kadam. We are responsible for the personal information described in this policy.
2. The laws and standards we follow
We handle personal information in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the duty of patient confidentiality under the professional codes of ethics that apply to dental practitioners in India.
3. Information we collect
Through this website. When you use the appointment form, you enter your name, mobile number, the treatment you’re interested in, a preferred date and time, and an optional short note. The form does not send this information to our website or store it. It prepares a message that you choose to send to us on WhatsApp.
When you contact us. If you message us on WhatsApp, call or email, we receive the details you share, such as your name, number and the reason you are contacting us.
At the clinic. When you become a patient, we keep the clinical records needed for your care, such as your medical and dental history, examination findings, X-rays and photographs taken for diagnosis or treatment planning, treatment notes, consent forms and billing records.
Please don’t send detailed medical history through the website form. Your dentist will take it in person.
4. Why we use it
- To respond to your enquiry and schedule, confirm or change appointments
- To examine, diagnose and treat you, and to plan and follow up on your care
- To send appointment reminders and treatment-related updates
- To issue bills and receipts and meet legal, tax and regulatory duties
- To keep accurate clinical records, as professional and legal rules require
We do not sell your information. We do not use it for marketing without your separate consent, and you can say no at any time.
5. Your consent
By sending us an appointment request you agree that we may use the details you provide to reply to you. For treatment, we will ask for your informed consent at the clinic. You can withdraw consent at any time by contacting us (see section 11). Withdrawing consent doesn’t affect what was done before, and we may still need to keep records the law requires.
6. Patient confidentiality
Everything you tell us and every record we create about your health is confidential. Your information is seen only by the dentists and clinic staff involved in your care. We do not publish patient names, photographs, testimonials or treatment results on this website or on social media.
7. When we share information
- With dental laboratories, radiology centres or specialists involved in your treatment, limited to what they need
- With your insurer or payment provider when you ask us to
- When the law requires it, or a court, government authority or regulator lawfully asks for it
- In an emergency, to protect your life or health
WhatsApp messages are carried by WhatsApp (Meta Platforms) under its own privacy policy. Phone calls and emails are carried by your telecom and email providers.
8. How long we keep it
Clinical records are kept for as long as Indian law and professional regulations require, and for as long as needed for your continuing care. Enquiries that do not lead to an appointment are deleted from our devices within 12 months.
9. How we keep it secure
We use reasonable security practices: paper records are stored securely at the clinic, digital records are protected by passwords and limited to authorised staff, and staff are trained to keep patient information confidential. No method is completely secure, but we will tell you and the relevant authority if a data breach affects you, as the law requires.
10. Your rights
- Ask what information we hold about you and get a summary
- Ask us to correct, complete or update it
- Ask us to delete information we no longer need to keep by law
- Withdraw your consent
- Nominate someone to exercise your rights if you are unable to
- Raise a complaint with us, and if you are not satisfied, with the Data Protection Board of India
Children. For patients under 18, a parent or legal guardian gives consent and exercises these rights on the child’s behalf.
11. Contact and grievance officer
For privacy questions, requests or complaints, contact our Grievance Officer:
We will acknowledge your request within 7 days and respond within 30 days.
12. Cookies and this website
This website does not use advertising or tracking cookies, and it does not collect analytics about you. Links to WhatsApp, Google, Instagram and Facebook take you to those services, which have their own privacy policies.
13. Medical information on this site
Treatment pages and videos on this website are general educational information. They are not a diagnosis or a substitute for an examination by a dentist.
14. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.